On-Site Service

BadgePass offers a variety of on-site services including product installation and configuration, operator system training and ID badge design. Trainings can be customized to accommodate for individuals or groups and can be performed onsite or remotely. On-site equipment repair is also available. On-site services are available from BadgePass in the following states: Mississippi, Lousiana, Georgia, Oklahoma, Missouri, Kansas, North Dakota and Minnesota. BadgePass customers looking for service in states outside of that area should contact a BadgePass certified dealer for support. Locate your dealer here.



Software Upgrade Agreement


Software Service Agreement


Hardware Service Agreement


Premium Service Agreement

Access to software updates

User training (1 per year)

Installation of software updates

Remote support for system errors

Installation of hardware firmware updates

Onsite equipment cleaning and preventative maintenance

Replacement parts included in equipment repair at no additional cost

No charge for travel or labor at onsite visits

Priority response time over non-contract customers