Have any questions? Click the button below to view our FAQ.
BadgePass ONE FAQ
How do I start using BadgePass ONE for card production?
BadgePass ONE is easily downloadable from the Windows or Apple App store for use on your computer or mobile device. However, login credentials tied to an active subscription will be required before using the software. Contact us to get your account set up today!
Do I need to install anything on my computer?
The App is easily downloadable from the Windows or Apple App store. The backend portal is accessed via a web browser with active account credentials and no install is required. Unlike traditional ID systems, the Connect card printer does NOT require a card printer driver; all it needs is an IP address and network connection.
Can I import my existing database?
Yes. You can import your existing cardholder database in a .csv file format.
Can I create my own database fields?
Yes. The system includes many standard database fields; however, it also offers unlimited custom data fields. Field types can be configured as text fields, number fields, list fields or date fields.You can also create privacy masking for certain fields if you have users that you don’t want to grant permissions to view personal details about cardholders during production.
How do I update the software?
The app will update automatically, if your device settings are configured appropriately. If you don’t allow automatic updates, you can easily visit the app store to download the latest update, as they become available. The backend portal updates automatically, and the latest version is available every time you log in.
How can I capture photos?
The easiest way to capture photos with BadgePass ONE is to use the camera built into your device (ex: camera on your phone and/or tablet). If you’re using a desktop computer, we have webcam options that work seamlessly with the app and are extremely easy to use.
How many card designs can I have?
There is no limit to the number of card designs you can create in the system. Many customers have different designs for different types of cardholders. Our graphic design team can even assist with badge design, if you’d like assistance with the process!
How does the software interface with my card printer?
Unlike other cloud badging applications, there is no need for a printer driver when you pair BadgePass ONE with the Connect card printer. Instead, the app communicates directly with the printer via the printer’s IP address on your network.
What capabilities does the Connect card printer have?
The BadgePass Connect printer offers high quality card printing at incredibly fast print speeds. The intuitive LCD screen makes it easy to run a cleaning card or troubleshoot any issues you may run into. Single and dual sided print options are available, as well as a range of encoding options including magnetic stripe and smartcard enrollment.Also, the Connect printer is the first of its kind, allowing for direct communication with the BadgePass ONE application without the need for a local printer driver.
How do I determine the cost of the system?
Your BadgePass ONE package is priced back on the number of cardholders in your database, the number of users you have, how many printers / devices you have and your monthly print volume. There is no limit to the number of users or devices you can have.Our flexible billing system allows you to adjust your print volume as needed – meaning you can increase your number of available prints when you need to and reduce those costs when you don’t!
Have a question that we didn’t include here? We’d love to answer it! Contact us today to learn more about BadgePass ONE and determine if it would be a good solution for your facility!